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© Copyright 2019 Tutorface. All rights reserved.

Frequently Asked Questions

It's not convenient for me to have the lessons at home. Can it take place somewhere else?

Yes of course! We want to make it as convenient and comfortable for you as possible. We can arrange to meet at a safe space near you - such as your local library. Just specify that you'd like this option when booking. Click here to book.

Why do GCSE and A-Level students have to have each lesson at least 1.5 hours in length?

Through our experience, we have found that we need at least 1.5 hours to get the most out of each lesson. As GCSEs and A-Levels are demanding courses, we want to make sure that we have enough time to cover the big topics as well give feedback to homework and tests and all the other great things we do at Tutorface. Ideally, a 2-hour session would be best however we have left this up to you to decide.

What if I need to cancel my session?

You will need to give as much notice as possible. If you have given more than 24 hours notice, you will be able to reschedule with your tutor to another day. If your tutor is not available on another day or at a different time, we will send you a replacement tutor. 

If you give less than 24 hours notice, we may still charge the full session price.

If your tutor turns up to the session and you are not there or available, you will be charged the full session price.

What if my tutor can't make a lesson?

Your tutor will rearrange the lesson to a time that is convenient for you both. If there isn't a mutually convenient time, we will send you a replacement tutor. In the rare case that no other tutor is available to come to you, we will offer you a full refund for that session.

What if I'm unhappy with my tutor?

In the rare case that you are unhappy with your tutor, we will replace your tutor free of charge. Just let us know what the issue is and we will try our best to solve it for you.

How do I make payment?

You will need to pay via bank transfer. The details will be given to you once you have booked. You can set up a standing order so payments will go out automatically.

You cannot pay by cash directly to the tutor.

How often is tutoring required?

This depends on the individual student and how much help they require. You must have at least one session per week. 2 - 3 sessions per week is recommended for fast progress.

If I have questions or concerns, who do I go to?

For all questions and concerns, you can email us at hello@tutorface.co.uk or fill out our contact form. Please give us as much detail as you're able to and we will get back to you as soon as we can. 

If your questions haven't been answered, please have a look around our website to see if we've answered it somewhere else. Alternatively, contact us with your queries and we'll get back to you as soon as we can!
Which areas do you serve?

We currently serve the following London boroughs:

  • Tower Hamlets

  • Newham

  • Redbridge

  • Barking and Dagenham

  • Hackney

  • Greenwich

  • Lewisham

  • Southwark

  • Islington

  • City of London

 

For other London boroughs, additional travel charges may apply. 

If you live within a borough that we serve but the transport links to your home aren't very good, additional charges may apply.